Last updated: 30 October 2026
DawaSouq is operated by LOMINA LTD. Because you pay in cash only when your order arrives, you never pay for something you have not seen.
1. Inspect before you pay
When the courier arrives you can check the package before paying. If it is damaged or not what you ordered, you may refuse it at the door. You pay nothing, and the order is cancelled.
2. Cancelling an order
You can cancel at any time before delivery, free of charge: tell our team during the confirmation call, or email support@dawasouq.com with your order number and mobile number.
3. 30-day money-back guarantee
If you are not satisfied with your product, contact us within 30 days of the delivery date and we will refund the full amount you paid for it.
- Email support@dawasouq.com with your order number, the mobile number used for the order and, if you wish, the reason.
- We confirm your request and arrange collection of the product through our delivery partner. Please return the product in its original packaging where possible; opened products are accepted under this guarantee.
- Because orders are paid in cash, refunds are sent by bank transfer. We will ask for the account holder name and IBAN, and send the refund within 7 business days after the returned product reaches us.
The guarantee applies once per customer per product.
4. Damaged, faulty or wrong items
If you discover a problem after accepting delivery, contact us within 48 hours with your order number and a photo. We will send a replacement or give you a full refund, at no cost to you.
5. Delivery charges
Delivery is free, so no delivery fee is deducted from any refund.
6. Contact
support@dawasouq.com — we aim to reply within one business day.